Privacy Policy Spade96 – Personal Data Protection Commitment for Malaysian Players

Welcome to the Privacy Policy Spade96. We understand that your trust is our most valuable asset. When you register and use the digital entertainment platform Spade96, you are entrusting us with your personal information – and we take that responsibility very seriously.

This Privacy Policy is designed to ensure you have a full understanding of what information we collect, why we need it, how we use it, who it may be shared with, and how you can control your own personal information. We want this relationship to be built on complete transparency – no overly technical language, no information buried in fine print.

Spade96 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. This means we only collect data that is strictly necessary, retain it only for as long as required, and protect it with bank-grade security technology.

Spade96 collects your personal data through several means – directly from you during registration and platform use, and automatically through industry-standard tracking technologies. Below are the categories of data we collect:

We only collect data that is strictly necessary to provide our services, fulfil our legal obligations, and ensure platform security. We do not collect sensitive personal data such as health information, religious beliefs, or political opinions.

Spade96 uses personal data collected solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Service Provision: Allows you to register, log in, play, make deposits using Touch 'n Go, GrabPay, DuitNow, FPX and other local payment methods, and withdraw your winnings.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements and to ensure the security of your account.
• Service Communications: Sending important notifications relating to your account, transactions, security updates, and changes to our terms or policies.
• Customer Support: Enables the support team to Spade96 assist you in resolving any account or service-related issues and enquiries.
• Fraud Prevention: Detecting and preventing suspicious activity, fraud, money laundering, and platform abuse.
• Platform Improvement: Analyzing aggregated usage patterns (without identifying individuals) to improve the user experience, platform performance, and the range of games offered.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to our operations Spade96.
• Marketing Communications: Sending information about promotions, bonuses, and special offers from Spade96 – only if you have agreed to receive such communications, and you may unsubscribe at any time.

Spade96 will not use your data for any purpose other than those stated above without obtaining your consent first.

Spade96 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment — one that has never wavered since the first day we began operating.

However, in the course of operating the platform safely and efficiently, Spade96 may need to share your data with the following limited and trusted categories of third parties:

• Payment Service Providers: Payment processors and financial institutions that facilitate deposit and withdrawal transactions through methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks, RHB Now, and Hong Leong Connect. Data shared is kept to a minimum and used solely to process your transactions.
• Game Providers: Internationally licensed gaming companies such as Pragmatic Play, PG Soft, Evolution Gaming, and SA Gaming that provide games on the platform Spade96. Data is shared only to the extent necessary to deliver the gaming experience.
• Identity Verification Services: Third-party KYC service providers that help us verify player identities to meet AML legal requirements.
• Legal Authorities: Law enforcement agencies, courts, or regulatory bodies where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety Spade96, our players, or the general public.
• Analytics & Security: Analytics and cybersecurity service providers who help us monitor platform performance and detect security threats. Data shared is anonymised or aggregated wherever possible.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific, limited purposes we define.

Protecting your personal and financial information is the highest technical priority at Spade96. We continually invest in our security infrastructure to ensure your data remains protected at all times from unauthorised access, disclosure, alteration, or destruction.

The key security measures we have in place are:

• 256-bit SSL Encryption: All data transmitted between your device and our servers Spade96 is encrypted using 256-bit TLS/SSL – the same industry standard used by major Malaysian banks such as Maybank and CIMB.
• Stored Data Encryption: Sensitive data stored in our databases – including financial information and identity details – is encrypted using strong encryption algorithms.
• Two-Factor Authentication (2FA): An additional verification system is available to protect your account from unauthorised access, even if your password becomes known to another party.
• 24/7 Security Monitoring: Cybersecurity team Spade96 continuously monitors its systems to detect and respond to any threats or suspicious activity in real time.
• Strict Access Controls: Only staff Spade96 who require access to certain data to carry out their authorized duties are permitted to access it, and all such access is carefully monitored and logged.
• Regular Penetration Testing: System Spade96 undergoes regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Secure Data Backup: Your data is regularly backed up to a secure, encrypted location to ensure swift recovery in the event of any technical incident.

Spade96 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how the platform is used overall.

The types of cookies we use are:

• Essential Cookies: These cookies are essential to the basic functioning of the platform – including maintaining your login session, processing transactions securely, and enabling platform navigation. Disabling them will affect how the platform works.
• Performance Cookies: These cookies collect information about how players use the platform – which pages are visited most frequently, session duration, and any errors encountered. All data is aggregated and does not identify individuals. This information helps us improve platform performance.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as language, display settings, and other configurations — to provide a more personalised experience on your next visit.
• Security Cookies: Used exclusively to detect and prevent fraudulent activity, ensuring every session is legitimate and protected against cyber threats.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and usability of the platform. Spade96. Continued use of the platform after being notified of this cookie usage will be considered your consent.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles, you have the following rights regarding your personal data held by Spade96:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted to our support team Spade96 and we will provide that information within a reasonable timeframe.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. You may also update certain details directly in your account profile settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data from our systems. Please note that this right is subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict how we process your data – for example, while we are investigating a dispute regarding the accuracy of your data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time via the unsubscribe link in any email, or by contacting support.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format, where technical conditions permit.

To exercise any of the rights above, please contact our support team Spade96 via live chat or WhatsApp 24/7, or by email at support@spade96.click. We will verify your identity before processing any request relating to your personal data.

Spade96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after closure, to allow for the resolution of any outstanding claims or disputes.
• Financial Transaction Records: Records of deposits, withdrawals, and betting activity are retained in accordance with applicable legal requirements, typically for 5 to 7 years, to comply with tax and AML legislation.
• Identity Verification Documents (KYC): Retained for the duration your account is active and for a defined period following account closure, in accordance with legal compliance requirements.
• Communication Logs: Customer support conversation records are retained for 2 years to allow for reference and service improvement.
• Technical & Log Data: Technical logs and analytics data are typically retained for 12 to 24 months before being deleted or anonymised.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

In operating the platform Spade96, your personal data may be processed and stored on servers located outside Malaysia. This occurs because some of our technical service providers and game providers operate globally.

When your data is transferred outside of Malaysia, Spade96 ensures that equivalent or greater protection is applied to your data through the following measures:

• Binding data processing agreements with all third-party providers that set strict data protection standards.
• Selection of partners that operate under internationally recognised data protection regimes.
• Regular security assessments of all third-party providers that handle your data.

By using the Spade96, you agree to the transfer of that data subject to the safeguards described above.

Platform Spade96 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.

If you are a parent or guardian who suspects that your child under the age of majority has registered an account at Spade96, please contact us immediately at support@spade96.click or via live chat. We will take prompt action to close the account and remove all data relating to that minor from our systems.

Spade96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or improvements to our platform and services.

When material changes are made to this Privacy Policy, Spade96 will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the platform regarding any changes that take effect.
• Endeavour to notify members of significant changes via email or in-account notifications, although this cannot be guaranteed in all circumstances.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the platform Spade96 following the posting of any amendments shall be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Spade96 handle your personal data, please do not hesitate to reach us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the platform Spade96. The fastest way to get an immediate response in Bahasa Melayu.
• WhatsApp: Contact our support team via WhatsApp for more detailed enquiries, available 24/7.
• Email: support@spade96.click – for written requests relating to personal data, data access, correction, or deletion. We aim to respond within 3 business days.

All privacy-related enquiries will be handled with care and in strict confidence. We are committed to responding to each enquiry clearly and within a reasonable timeframe.